Refund policy

All purchase agreements between Dailyvani and shoppers are subject to the return guidelines listed below. If you are unsatisfied with items received, all return requests must be sent via our service email within 30 days after carrier delivery confirmation.

Items being sent back must remain unworn, unaltered, and retain all original packaging, tags and included accessories. Custom personalized goods, discounted clearance goods, digital products, gift cards and unsealed beauty goods cannot be returned or exchanged for refunds.

To submit a return request, write an email containing your order number, clear photos of goods and the specific reason you wish to return items. Our service staff will review your submission within 24 hours and send return authorization papers once approved.

Cost breakdown for return delivery:
  1. If items arrive damaged, defective or we shipped incorrect products due to our fulfillment mistakes: Dailyvani covers all return shipping fees with zero extra cost for buyers.
  2. If returns are requested due to personal preference, size error or color mismatch: Customers fully bear return shipping fees; initial delivery fees paid during checkout will not be reimbursed.

    Once returned goods pass our warehouse inspection, funds will be returned to your original payment channel in 5 to 7 business days. Any delays caused by bank internal settlement processes are outside our scope of responsibility.

    For damaged goods claims: Send defect photos and your order ID to our email within 48 hours after receiving packages. After verification, you can choose free item replacement or full order refund.

    Trade Name: Dailyvani

    Support Mail: michaeljackson518364@outlook.com

    Physical Location: 5818 9th St NW, Washington DC 20011, United States